Return Policy

Returns/Exchanges

Nothing matters more to us than making our customers happy. If you are not satisfied with our product, please contact us within 30 days of purchase and we will do our best to provide you with a solution. For us to provide the best customer service for you, we require the following information in order to process customer service requests:

(i) product lot code (found on the packaging tag)
(ii) place of purchase; and
(iii) photographs of the product and packaging.

Please email us directly at inquiries@queenstreetbakery.com or call +1 855-664-5886, so we can walk you through the process and make it right.

Warranties

If you received a damaged product or the product is otherwise faulty after ordering it from our online store, we will provide you with a store credit for our online store for the damaged items with photographic proof of damage. In order to make a warranty claim for your purchase, please contact us at inquiries@queenstreetbakery.com Warranty replacements will be shipped to you free of charge via standard shipping.